Wipro is hiring for Production Specialist

Wipro is hiring for Production Specialist

Company: Wipro 

Position: Production Specialist 

Experience: 1 - 3 year's

---

📝 Job Description:

Wipro is actively hiring for the role of Production Specialist - Level 1, a client-facing technical support role responsible for handling process transactions, troubleshooting user issues, and ensuring SLA-compliant resolution for customers. This role is a critical part of Wipro’s operations and will help ensure seamless service delivery to clients across domains.

As a Production Specialist, you will play a key role in managing end-user queries, resolving technical/product concerns via email and call, updating support logs, and participating in continuous learning to stay aligned with client expectations.

This role demands excellent communication, a proactive attitude toward client engagement, and the ability to handle transaction-based activities in accordance with quality and productivity standards.

---

✅ Eligibility Criteria:

• Experience: 1 to 3 years in customer service, transactional accounting, or product support roles
• Mandatory Skill: Hands-on experience in Invoice to Pay (I2P) or Transactional Accounting
• Educational Qualification: Graduate in any discipline (Commerce preferred)
• Location Flexibility: Must be willing to work from Chennai
• Communication Skills: Proficiency in English (written and verbal)
• Ability to multitask, manage tickets, and follow escalation protocols
• Basic understanding of accounting workflows will be an added advantage

---

🛠️ Key Responsibilities:

🧩 Client Query Resolution & Transaction Management

• Handle client inquiries via calls/emails, following courteous and professional behavior
• Provide prompt resolutions as per defined SLA using process documentation and tools
• Maintain a log of client interactions, actions taken, and resolution outcomes
• Identify common issues and contribute to knowledge base improvements

📞 Support & Troubleshooting

• Diagnose client issues and guide users through simple step-by-step resolutions
• Provide alternatives and proactively support customers to maintain satisfaction levels
• Ensure legal compliance and share mandatory disclosures during every interaction
• Follow up with customers post-resolution to ensure closure and feedback

📚 Learning & Operational Excellence

• Participate in ongoing training related to product updates and client-specific tools
• Work closely with team leads to address performance gaps and improve process quality
• Regularly update job-related knowledge through internal portals and peer collaboration

---

📊 Performance Metrics:

Metric	Description
Process	Cases handled per day, accuracy, SLA compliance, client feedback
Self-Management	Training hours completed, technical knowledge score, attendance

---

🎯 Why Join Wipro?

Wipro offers a collaborative environment where innovation, ownership, and personal growth are encouraged. As part of our Production Support team, you’ll help drive digital transformation for top-tier clients while building a rewarding career path in one of India’s most respected IT giants.

We strongly encourage applications from candidates with disabilities, reflecting our commitment to inclusive hiring.

---

📌 Conclusion:

If you're a detail-oriented professional with experience in transactional accounting or invoice-to-pay processes, and you're ready to thrive in a fast-paced, client-driven environment, this is your chance to reinvent your career with Wipro. Join a company that values learning, transformation, and global impact.

---

Apply to Wipro is hiring for Production Specialist